Trinity Music OS questions
Price and subscription
How much does it cost? Basic: $14.99 a month or $149.99 a year. Pro: $24.99 a month or $249.99 a year. Plus your Trinity Host hosting plan. Prices in Canadian dollars, before taxes.
Is there a free trial? Yes: with monthly hosting, your first month of Trinity Music OS is free; with yearly hosting, your first year is free. A card is needed. You get a reminder before the first charge.
What's the difference between Basic and Pro? Pro adds your iPhone and Android app, fan memberships, texts, posting to Facebook, Instagram and Threads, newsletters to all your fans with targeting, the Skin Studio, all 3 languages, gift cards, a bigger team, the Tax helper and priority support. See the comparison on trinity-music-os.com.
Can I change plans? Yes, from your Trinity Host client area. Moving to Pro is prorated for the days left. Nothing is deleted if you go back to Basic.
Can I cancel? Anytime, from your client area. No contract.
What if I don't pay? Your public site stays online. After a 7-day grace period, only your admin locks, and it unlocks as soon as the invoice is paid.
Your money and your fans
Do you take a cut of my sales? No. Everything is paid into your own Stripe account. Stripe charges its normal card fees.
Who owns my fans? You do. Your list exports to CSV any time.
Where do app payments go? With "On your website", into your Stripe. With "Inside the app", Apple and Google take their share. See Payments in the app.
Your site
Do I need technical skills? No. If you can post on Instagram, you can run your site. The setup guide and Coach Trinity are there for the rest.
Can I keep my domain name? Yes. Keep it where it is and point it to Trinity Host, or transfer it. A new domain is free the first year with yearly billing.
Can I change skins without losing anything? Yes. The look never touches your content.
Will updates erase my content? No. Your content, settings, files and skins are never touched, and a backup is made before every update.
Is my site backed up? Yes, every day, on Trinity Host. See Backups.
Can I have several artists on one site? One site = one artist, producer or label. A label can list its artists on its releases. A site per artist works with your plan's add-on domains (one license per domain).
Can I install Trinity Music OS somewhere other than Trinity Host? Yes, with a self-hosted license (Basic $19.99, Pro $29.99 a month). Contact us.
Your privacy and your fans'
Does my site track my visitors? Insights uses no cookies and no IP addresses. yoursite.com/privacy explains in plain words what your site collects, based on what you turned on.
What does the safety check do? New members-only content, bookings and services are checked before they go live, to protect everyone. A "Report this site" link is in every footer.