Trinity Host

Privacy policy

Last updated: October 19, 2026

Trinity Records Inc. ("we"), which owns and operates Trinity Host, respects your privacy and protects your personal information in accordance with Québec's Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian law.

1. Person in charge of personal information

For any question, request or complaint about your personal information, write to the person in charge of the protection of personal information, Vincent Lapointe: support@trinity-host.net (subject: "Privacy"), or by mail at 410 Rue Saint-Nicolas, Suite 236, Montréal, Québec H2Y 2P4.

2. What we collect

  • Account: name, artist or business name, email, phone, billing address, language.
  • Services and billing: plans, domain names, invoices, payment history, support tickets.
  • Payments: credit cards are processed by Stripe. We never see or store your full card number, only its brand and last 4 digits.
  • Security: IP address and time of logins and important actions, to protect your account and prevent fraud.
  • Contact form: whatever you choose to send us.

Your site's content (files, databases, hosted email) belongs to you. We only access it when needed to provide the service, troubleshoot at your request, or meet a legal obligation.

3. Why we use it

To create and manage your account and services, bill you, send you emails about your service (login details, invoices, reminders, suspension notices), answer your support requests, keep our systems secure, and meet our legal and tax obligations. We don't send promotional newsletters without your consent, and we never sell your information.

4. Who we share it with

  • Stripe, to process card payments. Stripe may process information outside Québec, including in the United States, with adequate safeguards.
  • Your bank and ours, for Interac e-Transfers.
  • Authorities, only when the law requires it.

5. Cookies

Our site only uses essential cookies: a session cookie to keep you logged in and a cookie that remembers your language. We use no advertising cookies or third-party tracking.

6. Retention

We keep your information as long as your account is active. After your account is closed, we keep invoices and payment records for 6 years, as tax law requires, then destroy them. Security logs are deleted automatically after a limited time. Your site's content is deleted when the service is terminated.

7. Security

Encrypted connections (HTTPS), hashed passwords, two-factor authentication for admin access, login attempt limits, and access restricted to the people who need it. If a confidentiality incident creates a risk of serious injury, we will notify you and the Commission d'accès à l'information as required by law.

8. Your rights

You can ask at any time to access your information, have it corrected, receive a copy in a structured technological format, or have it deleted (subject to our legal retention obligations). You can also withdraw your consent to certain uses. You can update most of your information directly in your client area. We answer written requests within 30 days.

If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

9. Changes

We may update this policy. The date at the top shows the latest version, and we will email you about any significant change.