How can we help?

Yes. Enter it when you order, then change its nameservers at your registrar. See Point your domain.

Buy it at any registrar (Namecheap, GoDaddy, Cloudflare…), then order here with that domain. Need help? Open a ticket.

Your hosting is created a few minutes after payment. Then the nameserver change takes a few minutes to 24 hours.

SSL turns on as soon as your domain points to us. On your service page, look at the SSL line and click Check now. See Point your domain and turn on SSL.

Add an IMAP account: server mail.yourname.com, port 993 (incoming) and 465 (outgoing), with your full address as the username. Details: Read your email.

Turn on DKIM for your domain in Control panel → Email. Also avoid mass mailings from your address: use a newsletter service for that.

Yes. Create a database, upload the script's files with the file manager (as a .zip, then Extract) and follow its installer. Trinity OS installs in one click.

Yes, the server makes automatic copies of your site, databases and email. You can download them or request a restore in Control panel → Backups.

It's usually an overdue invoice. Pay it in Invoices: hosting is reactivated automatically within moments.

Yes, anytime, from your service page. Bigger: right away, prorated. Smaller: at your renewal. See Change your plan.

Yes, anytime, no contract. Your site stays online until the end of the paid period. See Cancel.

For your client area: the Forgot your password? link on the sign-in page. For your hosting (FTP): the Reset password button on your service page. For an email address: Control panel → Email → Manage.