Orders: ship, refund, resend

Shop → Orders lists every paid order: what was bought, by whom, how much, and its status. The top of the page shows your all-time total.

Ship merch

Paid merch orders show under To ship, with a count next to Orders in the menu.
1. Open the order: the shipping address is there.
2. Pick the carrier (Canada Post, Purolator, UPS, FedEx, DHL, USPS, La Poste…).
3. Enter the tracking number.
4. Click Mark shipped: the buyer gets an email with the tracking link.

Refunds

Refunds and payouts are handled in your Stripe dashboard. Once refunded, the order shows Refunded: its downloads stop and the buyer's review is hidden.

Helping a buyer

• Send the order email again: the buyer can't find their email.
• Reset downloads: they hit their limit, or changed phones (their devices are cleared too).

Trinity Dollars and gift cards

Under Orders → Trinity Dollars: who holds credit, give a fan a gift or correct a balance, and your gift cards. See Trinity Dollars and gift cards.

Hearing about sales

Every sale is emailed to you (Settings → Shop & payments → Email new sales to).