Text your fans (Pro)
Text the fans who asked for it. Texts go out from your own Twilio account: you pay Twilio directly, Trinity takes nothing.
Set up (once)
- Create a Twilio account and add a card (Twilio needs an upgraded account).
- Buy a phone number that can send texts, in your area code.
- Paste your Account SID, a key and the number in Settings → Shop & payments → Text messages.
- In Twilio, open your number → Messaging → "A message comes in" → Webhook, and paste the address the Text messages page shows. This enables keyword sign-ups, STOP and replies.
Texting US fans from a US number needs Twilio's A2P 10DLC registration. Canadian numbers don't. Coach Trinity can walk you through it.
How fans sign up
On yoursite.com/text, or by texting your keyword to your number. Only fans who said yes get your texts.
Send a text
Audience → Text messages → Write a text.
- Your name is added at the start and "Reply STOP to stop" at the end, automatically.
- The counter shows the segments per fan (Twilio charges per segment). Accents and emoji make segments shorter (70 characters). You see the estimated cost before sending.
- To: everyone, a city, a tag or a language.
- Send later to schedule, and Test to my phone.
- Nothing goes out between 9 p.m. and 9 a.m.: a send waits for the morning.
Replies
When a fan texts back, their message shows under Replies. Answer writes back to them directly. STOP always works, and links in your texts are tracked.